FREQUENTLY ASKED QUESTIONS

Below you'll find the answers to the questions we get asked a lot.

For general inquires, questions, or suggestions - click here to send us a message.

You can also email us directly at: info@alamodemailers.com

Common questions

Ask us anything! We are here to help you.

Is shipping free?

YES shipping is always free!

How long until my order is delivered?

We use expediated shipping on all of our orders, so 2-3 days but don't hate us if your order arrives sooner!

What if I need to return my order?

No problem! We offer 100% hassle-free returns and we are here to help guide you every step of the way!

How can I save money?

Discounts offered include:

  • Buy 3, get 1 free
  • Volume discounts
  • Subscribe & Save
  • Rewards program

Do you offer volume discounts?

Yes! Email us at info@alamodemailers.com with the details of your order!

Who are your typical customers?

Our customers range from side hustles to CEOs! Most of our customers are online sellers and anyone fulfilling online orders on marketplaces like eBay, Poshmark, Shopify, Etsy, Mercari, RealReal, Facebook Marketplace, Grailed, or Amazon.

What can I ship in your mailers?

Our 10x13 mailers are used for shipping 1-3 items - tops, shorts, leggings, other clothing, accessories, and non-fragile items.

Our 12.5x15 mailers are used for shipping 2-4 items and are best for bulky items like sweaters, lightweight jackets, shoes, and other non-fragile items.

I already use free USPS packaging, why should I pay for mailers?

Customers tell us all the time how much money they save on shipping because our mailers are so lightweight. When your customer receives their order, instead of receiving a boring, dirty box, they have a unique experience that captures their attention - the perfect 1st impression!

Solo hablo español, me puedes ayudar?

¡Sí! Contamos con personal que habla español y que puede ayudarle.

Why à la mode?

Relentless, continuous improvement, year over year.

Why should I buy your mailers?

Our products are crafted by business owners for business owners. We understand the demands of your business and offer shipping solutions that help your dynamic, growing business.

We also donate a portion of all sales to wildlife charities to protect endangered species - click here for more information on how you can make the world a better place!

How do I know your mailers are any good?

We have over 5,000 5-star reviews on Amazon. Click here for reviews. Click here to hear more from our happy customers!

Why are your mailers considered "eco-friendly"?

All of our poly mailers are made from 80% recycled materials.

All of our designer mailers come with a double-use seal which can be used for customer returns or a second use. All of our mailers are made from #4 plastic which can be recycled in any common recycle bin.

A portion of all purchases are donated to the wildlife organizations we partner with to help protect endangered species.

No other poly mailer company offers all of these options.

How do you keep your pricing so low?

Seven years of experience and partner relationships allow us to offer our products at a lower cost than new competitors in the market.

As business owners ourselves, we understand the lower your expenses are the quicker your business can grow!

Where do you come up with your designs?

Most of our designs come from customer feedback. Often times we hear customers saying "I'd love this in a larger size" or "this color really makes my orders pop!". This feedback is discussed within our design team and helps guide future orders.

Why start a business selling poly mailers?

Our team is full of online sellers who have years of experience. As sellers, we are always looking for ways to stand out from the competition and saw a way to make a profound impact on your customers, every time. We founded à la mode with that in mind, offering thoughtfully functional mailers that are beautifully designed to inspire your repeat customers.

Durability

Our poly mailers are thoughtfully design to withstand the shipping process to ensure your customers receive their package safely!

What features do your mailers come with?

All of our designer mailers come with a double-use reusable seal, an easy-open pull tab, waterproof exterior, thick, tear-resistant material, super sticky adhesive, and a non-see through black interior lining.

Our Single Color Mailers come with a waterproof exterior, thick, tear-resistant material, super sticky adhesive, and a non-see through black interior lining.

Can your mailers protect my items?

All of our mailers are waterproof, tear-resistant, and non-see through to ensure your delivery arrives safely.

Other mailers are thin and see-through, what's your solution?

All of our mailers are thicker than industry standard and offer an interior black lining to prevent your items from being seen on the outside. This solution originated from our high-end sellers looking for a way to protect their expensive orders.

Brand Ambassador Program & Referrals

Team up with us and get access to exclusive perks!

How can I make money?

You will be paid for each post you create. We will work together with you to ensure you have everything you need to create content as you normally do! We want this process to be EASY for you, not MORE WORK.

How does commission work?

Commission is UNLIMITED. Orders placed using your unique promo code will be calculated at the end of the month and commission will be paid out on the first Monday of the following month.

How do I receive free mailers?

When you become a Brand Ambassador, you will receive free poly mailers. Just let us know how many you need and we'll get them shipped out ASAP.

What additional perks do you offer?

This list is constantly growing! Get spotlighted on our Instagram, Facebook, website and other social channels. You will also be part of the process for creating future designs as well as beta testing new mailers and features. Join us and we will work together to empower you to be a dynamic leader for the reselling community!

Can I just have a referral code?

Absolutely! Your unique promo code will link you to the orders placed each month. Commission will be paid to you on the first Monday of the following month.

Email us at info@alamodemailers.com for your unique promo code.